Refund and Returns Policy

Business Name: SweetWaterStore LLC
Website: https://sweetwaterstore.shop
Email: help@sweetwaterstore.shop
Phone: 559-907-2583
Address: 3269 N. Berlin, Fresno, CA 93722, USA
Niche: Car Accessories

1. Overview

At SweetWaterStore.shop, customer satisfaction is our top priority.
We offer a hassle-free return and refund process for our car accessories, ensuring every customer feels confident and supported.

By placing an order, you agree to the terms outlined below.

2. 30-Day Return Policy

We accept returns within:

📅 30 days from the delivery date

To qualify for a return:

• The item must be unused, clean, and in original condition
• All accessories, manuals, and packaging must be included
• You must provide proof of purchase (order number or receipt)

3. Non-Returnable Items

For safety, hygiene, and quality reasons, the following items cannot be returned:

• Used or installed car accessories
• Damaged items caused by improper use
• Missing or broken components
• Custom or personalized products (if applicable)
• Clearance or final-sale items
• Gift cards

4. Damaged, Defective, or Incorrect Items

If your order arrives:

• Damaged
• Defective
• Incorrect

Please contact us within 7 days of delivery.

Include:

• Your order number
• Photos or videos showing the issue
• A brief description of the problem

Once approved, you may receive:

• A free replacement, or
• A full refund

You may not need to return the item unless we request it.

5. Change of Mind Returns

If you simply change your mind:

• Eligible items may be returned within 30 days
• Return shipping costs are the customer’s responsibility
• Refund is issued after inspection & approval

Items must be unused and in original packaging.

6. Refund Process

Once your return is received and approved:

• Refunds are issued to the original payment method
• Processing time: 3–7 business days
• Your bank or payment provider may take additional time to post the refund

If you do not see your refund after 10 business days, contact us.

7. Order Cancellations

Orders may be canceled within 12 hours of purchase.
Once processing or shipping begins, cancellations cannot be guaranteed.

8. Shipping Fees

• Original shipping charges (if any) are non-refundable
• Customer is responsible for return shipping fees unless the product was defective or incorrect

9. Lost or Stolen Packages

If your package is marked “Delivered” but cannot be found:

• Check with neighbors or household members
• Confirm the delivery address
• Contact the carrier
• Then reach out to us for assistance

SweetWaterStore LLC is not responsible for packages lost or stolen after delivery but will help you file a claim.

10. How to Request a Return or Refund

Contact us at:

📧 help@sweetwaterstore.shop
📞 559-907-2583

Include:

• Full name
• Order number
• Reason for return
• Photos/videos (if applicable)

We typically respond within 24–48 business hours.

11. Policy Updates

We may revise or update this Refund Policy occasionally.
Any changes will be posted on this page with a new effective date.